Most Recent Resources
Oct 18, 2017
UGI Utilities
UGI Utilities
Opportunity
Learning and development has always been a priority for UGI Utilities. With very low turnover and a significant number of employees sticking around for more than 20 years, the company understands the value of going above and beyond to offer great training opportunities. From technical skills to industry compliance and even tuition reimbursement for professional development, UGI employees have a variety of learning opportunities at the...
Oct 04, 2017
A Quantum Leap in Small Steps: Perpetually Upgrading Employees with Microlearning
A Quantum Leap in Small Steps: Perpetually Upgrading Employees with Microlearning
In this exclusive webinar, Bersin by Deloitte's Vice President of Learning and Career Research Dani Johnson shares how successful organizations are breaking down the barriers between learning and work to become more nimble and react more effectively to the market. Dani presents key insights from the latest High-Impact Learning Organization research from Bersin by Deloitte and speaks with two leading organizations about how they are achieving stro...
May 30, 2017
InterContinental Hotels Group
InterContinental Hotels Group
Challenge
At IHG, customer service reigns supreme. But the kind of service their customers need is evolvingâand fast. Since IHG's customers can book rooms and handle other basic tasks online, the incoming service requests are getting increasingly complicated, requiring greater knowledge, creativity, and communication skills from reps to solve. IHG recognized the need for a more sophisticated approach to training that would better empower reps t...