How to Handle Meaningful Conflict

2 Mins

Quiz 1 of 2

Karen wants to show that she supports meaningful conflict within her team. How can she do this?

a
Call on team members who have yet to voice their opinion.
b
Encourage team members to speak loudly in order to be more convincing.
c
Interrupt team members when they’re in the middle of expressing an opinion.
d
Stress that there is only one way to solve a problem.

Quiz 2 of 2

What started out as a meaningful conflict between two team members has now become competitive and combative. As the team’s manager, Ben is wondering what he can do to avoid this situation in the future. What can you tell Ben?

a
Ask both sides why the other person is untrustworthy.
b
Bring personal accusations to a halt as soon as he hears them.
c
Hand pick other talkative team members to step up and mediate the conflict.
d
Interrupt team members to communicate his own point of view.

Lesson complete

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