In 2014, LivePerson needed to find an experienced L&D partner to improve the sales team’s onboarding process. Looking for an innovative approach that would spur a company-wide engagement with training, they turned to Grovo to help create and deliver the solution.
Using Grovo’s microlearning method, LivePerson transformed its sales training into 2-minute videos, which match the consumption style of 21st century learners. They combined their own content with microlearning video lessons from Grovo’s library to create customized learning tracks covering company basics, sales competencies, and negotiation techniques.
Trainers supplemented the online material with a series of in-person sessions, managed on Grovo’s platform. The software gathers detailed metrics on learner performance, which LivePerson makes visible across the sales team and analyzes for user engagement, performance with learned material, and a number of other specific viewpoints.
LivePerson’s dedicated Grovo account manager and customer success manager worked closely with the LivePerson team to roll out training to 385 sales representatives. Grovo continues to work with LivePerson to manage the learning program.
- Onboarding decreased from 9 to 3.5 months and sales close rates have increased among new hires
- Point-of-need microlearning has become an integral part of the company’s operational protocol
- Program will be rolled out across the entire sales organization
- Grovo is commissioned to develop full earth model for each position’s skills highly visible