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Social Media

Social Media

Social media connects people through interactive, one-to-many dialogue that takes place across thousands of venues on the Internet. Participating in the dialogue provides an unprecedented opportunity for people to achieve their professional goals. There’s no better way to become a valuable part of the conversation than to know the best practices of the primary venues and the tools that support them.

300+ Social Media Lessons Available

Course: Social Media

 
# Name Lesson Description Duration
1 History of Social Media Gain an understanding of the history of social media. 2:23
2 Reach Harness the efficiency of social media to communicate with a wide audience of potential customers. 1:48
3 Targeting Target the people most likely to become customers and evangelize your business. 1:40
4 Desire Get people to want to do business with you by creating a positive impression online. 1:37
5 Tracking Keep track of consumer opinions and of how well your social media pages are performing. 1:02
6 Integration Make your organization more tightly integrated. 1:06
7 Social Media Management Set up internal structure and process for governing social media. 1:28
8 Create Social Media Policy Establish protocols and methods to standardize handling of Social Channels. 1:45
9 Social Media Design Strategy Preserve your branding across social media channels. 0:56
10 Social Media Response Plan Nail down a plan of action for responding to negative comments. 0:54

Course: Social Media Professional Etiquette

 
# Name Lesson Description Duration
1 What is Social Media Etiquette? Learn what social media etiquette is and why you should be concerned with it. 1:37
2 Etiquette of Privacy Settings Adhere to standard privacy settings so that your connections can maintain their desired privacy. 1:03
3 Tagging Etiquette Learn the best practices that you should follow when tagging someone. 1:18
4 Cross Posting Etiquette Understand why you shouldn’t share everything on all social networks. 1:02
5 Control Update Frequency Learn how to find the balance in post frequency. 0:57
6 Content Best Practices Understand best practices for publishing posts via social networks. 1:15

Course: Facebook Pages

 
# Name Lesson Description Duration
1 What is Facebook Pages? Promote a business, cause or public presence on the world's largest social networking site. 1:05
2 Choose the Right Page Select the right type of Facebook Page for any business. 1:00
3 Create a Page Set up a Facebook Page for an organization, public figure, business or cause. 0:46
4 Create a Custom Username Give a Facebook Page an engaging and efficient URL with a custom username. 1:07
5 Set Up a Page Populate a Page with information and images so people will Like and otherwise interact with it. 1:33
6 Manage Page Settings Assign Page Admins and adjust accessibility options. 1:25
7 Manage a Facebook Page Wall Control what's posted on a Page's wall and how it's viewed. 2:00
8 Navigate Links and Applications Customize a Page's links and applications. 1:05
9 Interact Through a Page Engage Facebook users through a Page to create brand awareness. 2:12
10 Promote a Page Increase a Page's reach outside of Facebook. 2:23
11 Track Page Analytics Use Facebook Page Insights to track user and interaction Trends. 2:15
12 Interact with Evangelists Engage your most valuable fans. 0:53

Course: Facebook Pages Insights

 
# Name Lesson Description Duration
1 What are Page Insights? Learn what Insights are, what they can help you with and why you should care about them. 1:00
2 Access Page Insights Learn how to access insights and upgrade to the newest version. 0:35
3 Understand the Likes Metric Learn what the likes metric means when looking at your Facebook Page Insights. 1:05
4 Understand the Friends of Fans Metric Learn what “Friends of Fans” means and why it is valuable. 0:39
5 Understand the People Talking About This Metric Learn what “People Talking About This” means and why it is valuable. 0:33
6 Understand the Reach Metric Learn what the Reach metric means and why it is valuable. 0:52
7 Understand the Virality Metric Learn what the Virality metric means and why it is valuable. 0:53
8 Understand the Engaged Users Metric Learn what the Engaged User metric means and why it is valuable. 0:38
9 General Page Insights Navigate and use the main Insights Report. 0:58
10 Post Insights Leverage detail on your past posts to write new posts that are more engaging. 0:51
11 Likes Report Understand who your audience is by looking in detail at who has liked your page. 1:05
12 Reach Report Understand who you are reaching and how you reached them. 1:21
13 Talking About This Report Understand who is talking about your page and how they are talking. 0:58
14 Export Insight Data Bring your reports offline in excel or CSV format. 0:59

Course: Twitter Getting Started

 
# Name Lesson Description Duration
1 What is Twitter? Learn about Twitter, the instant social networking and communication platform. 1:23
2 How Twitter Works Understand the structure and workings of Twitter. 1:34
3 Why is Twitter Valuable? Learn what people use Twitter for, and some of the reasons it has garnered over 200 million users. 1:39
4 Choose a Username Decide on a unique Twitter handle that will also be your URL. 1:22
5 Understand the Home Layout Navigate the two panel layout of Twitter. 1:27
6 Understand the Profile Layout Learn where everything is located on your Profile for more efficient use. 1:47
7 Adjust Account & Notification Settings Customize your Twitter settings. 1:11
8 To Protect or Not to Protect Tweets Weigh the pros and cons of protecting your tweets. 1:12
9 Customize Profile Make your Twitter profile your own with custom templates and colors. 1:37
10 Create a Custom Background Make your Twitter profile truly unique with a custom made background. 1:54

Course: Twitter Hashtags

 
# Name Lesson Description Duration
1 What are Hashtags? Learn what hashtags are and how to spot and interact with them on Twitter. 0:51
2 Use Hashtags Add hashtags to your tweets effectivly. 0:58
3 Look Up Hashtags Research hashtags for both frequency and definition. 0:47

Course: LinkedIn Company Profile

 
# Name Lesson Description Duration
1 What is a LinkedIn Company Profile? Increase your online presence, find new customers and connect with potential business partners with a LinkedIn Company Profile. 0:55
2 Create a Company Profile Set up your LinkedIn Company Profile to get started. 0:53
3 Customize a Company Profile Personalize your Company Profile to highlight your company’s best features by adding logos, descriptions, Twitter feeds and more. 1:59
4 Get Connections and Followers Share your Company Profile with your network and get followers. 1:13
5 Add Products and Services Showcase your company’s products and services by creating a special tab in your Company Profile. 1:14
6 Use Analytics Track the effectiveness of your Company Profile with LinkedIn’s Analytics feature. 1:35

Course: LinkedIn Hiring

 
# Name Lesson Description Duration
1 How Can LinkedIn Help You Find New Employees? Use LinkedIn to post job openings, search for qualified candidates and manage applications. 1:06
2 Post a Job Find top quality talent by posting job openings on LinkedIn. 1:58
3 Locate Potential Candidates Use LinkedIn’s search features to find and hire the right employees. 1:36
4 Use Premium Talent Features Find the right candidate faster with LinkedIn’s Premium features, such as Premium Search Filters and InMail. 1:46
5 Accept Applications Directly Through LinkedIn Find, organize and hire talented applicants with the "Apply with LinkedIn" button. 2:05

Course: Facebook Ads Setup

 
# Name Lesson Description Duration
1 What is Facebook Advertising? Find customers by advertising on the most popular social networking website in the world. 0:56
2 Choose a Facebook Ad Type Discover different ad types and how they are displayed on Facebook. 1:02
3 Design an Ad that Links to a Facebook Page Engage viewers while staying within Facebook. 2:08
4 Target Ads Reach your ideal customers by targeting ads to them. 1:58
5 Price Ads Learn how Facebook's bidding system for pricing ads works. 1:42
6 Get an Ad Online Make the final review before your ad goes live. 1:13
7 Design an Ad that Links to an Outside Web Page Direct traffic to your company's website with an outward facing link. 1:42
8 Use Sponsored Stories Reach customers socially with Sponsored Stories. 1:37

Course: Facebook Ads Strategy

 
# Name Lesson Description Duration
1 Understand Key Advertising Terms Learn key recurring terms used in managing Facebooks Ads. 1:42
2 Why Choose an External URL Destination? Determine if a URL targeted ad is right for you. 1:11
3 Why Choose a Facebook Page Destination? Determine if a Facebook Page targeted ad is right for you. 1:48
4 Write Ad Copy That Converts Structure your title and body text in a way that can help garner clicks. 1:42
5 Identify Facebook Advertising Goals Shape your Facebook Advertising campaigns around what you want to achieve. 1:50
6 Choose Images That Attract Attention Select images that will stand out and inspire Facebook users to click your ads. 1:56
7 Match Ad With Audience Align your advertisements with their respective targets for better results. 1:18
8 Interest Targeting Strategies Use Facebook’s Interest Targeting effectively. 1:59
9 Adjust Advanced Ad Targeting Options Combine advanced targeting options with ad changes to increase ad performance. 1:12
10 Use Advanced Bidding Tactics Lower advertising costs with different bidding strategies. 2:11
11 Target by Zip Code Target your customers by area. 1:06

Course: Foursquare Merchant

 
# Name Lesson Description Duration
1 How Does Foursquare Work for Merchants and Venues? Learn how Foursquare can help you attract new customers and keep them coming back. 1:14
2 Understand Foursquare Terminology Get familiar with the terms and language used on Foursquare. 1:16
3 Create an Account Set up your Foursquare account. 1:08
4 Claim a Venue Find and claim your venue on Foursquare. 1:15
5 Manage and Edit a Venue Change the information on your venue page. 1:10
6 Add Employees Update your venue page with all your employees that are already on Foursquare. 0:46
7 Create Specials Increase your business by offering specials and discounts for certain actions. 1:41
8 Track Venue Stats Monitor your customer traffic with venue stats. 1:05

Course: Foursquare Brand Pages

 
# Name Lesson Description Duration
1 What are Foursquare Brand Pages? Learn how a foursquare brand page can help your organization. 1:20
2 Sign Up for a Brand Page Learn how to build a foursquare presence for your brand. 1:50
3 Add Foursquare Buttons to a Website Add the “Save to” and “Follow” buttons to your organization's site. 1:15
4 Tips on Tips Learn how to create tips and what they should and should not include. 0:51
5 Design Partner Badges Apply for a partner badge campaign. 1:06
6 Post Lists Group your tips into lists. 0:51

Course: Google Analytics Getting Started

 
# Name Lesson Description Duration
1 What is Google Analytics? Learn what Google Analytics is and what makes it so powerful. 0:51
2 How Does Google Analytics Work? Learn how Google Analytics obtains the data on your website’s traffic. 0:55
3 Sign Up and Select Sharing Settings Create a Google Analytics account to start tracking data. 0:45
4 Install Tracking Code Learn how to install the Google Analytics Javascript tracking code. 1:27
5 Understand Tracking Code Options Learn why it is important to select your exact site attributes when setting up your tracking code. 0:53
6 Understand Account Hierarchy Learn how Google Analytics is structured so that you can easily navigate between Profiles and Accounts. 1:20
7 Add and Edit Profiles Create, adjust and remove profiles in Google Analytics 1:15
8 Filter Unwanted Traffic Use Google Analytics filtering options to improve the accuracy of your data. 1:27
9 Share Your Data with Others Add and edit users in Google Analytics. 1:31
10 Profile Navigation Understand the basic layout of Google Analytics. 1:13
11 Metrics vs Dimensions Learn the differences between metrics and dimensions so that you can more easily navigate and create reports. 1:21

Course: Google Analytics Reports

 
# Name Lesson Description Duration
1 Real Time Monitoring See who is using your website at this very moment. 1:00
2 Analytics Intelligence Set up Google Analytics to inform you of relevant events. 1:12
3 Monitor Audience Discover who your website’s audience is and their interactions. 1:14
4 Track Traffic Sources See how your audience is getting to your website. 0:54
5 Optimize Content Learn how your audience is navigating through your website. 0:58
6 What is Event Tracking? See how users are interacting with different elements on your site. 1:34
7 Set Time and Page Goals Track the specific actions of your visitors. 0:54
8 Set Destination Goals and Funnels Track the specific actions that you are aiming for. 1:22
9 Create Custom Segments Filter the information that is relevant to you. 1:19
10 Offline Reports Download your statistics to your hard drive. 0:42
11 View In Page Analytics Read your statistics in an easy to read interface. 1:08

Course: Klout

 
# Name Lesson Description Duration
1 What is Klout? Learn what makes this gauge of social influence so valuable. 0:49
2 Create a Klout Account Use your existing Twitter or Facebook account to set up your Klout account. 0:40
3 Find Other Influencers Locate and interact with influential people. 1:07
4 Organize Influencers Into Lists Group and compare similar types of people in Lists. 1:06
5 Become Influential in Specific Topics Focus your social efforts on particular topics to gain Klout in those areas. 0:59
6 Connect Klout to Social Networks Link your social networks, like YouTube or Foursquare, to your Klout account. 0:48
7 Understand the Klout Score Learn the methods and metrics used to determine your Klout score. 1:07
8 Understand Klout Style Learn how your Klout Style is determined and what it means. 1:05
9 Monitor a Klout Score Observe how your influence changes over time. 1:02
10 Compare a Score to Other Users' See how you stack up against friends, co-workers and competitors. 0:54
11 Improve a Klout Score Implement tactics to help improve your Klout score. 1:09
12 Disconnect Networks and Cancel an Account Limit Klout's access to your online life by disconnecting some of your social networks, or by deleting your account altogether. 0:55

Course: Quora Business

 
# Name Lesson Description Duration
1 Find New Topics In an Industry Use Quora to find relevant and timely topics in any industry. 1:05
2 Build a Reputation Establish an online reputation by authoritatively asking and answering questions. 1:14
3 Conduct Market Research Use Quora to conduct credible market research. 1:42
4 Conduct Competitive Analysis Track what other people are following and answering on Quora to gain insight into any industry. 1:20
5 Solve Specific Business Problems Find answers to common or specific business problems. 0:56
6 Vet Vendors and Service Providers Use Quora to research companies and vendors. 0:44
7 Shorten the Learning Curve Leverage previously asked and answered questions on Quora to answer professional questions. 1:06

Course: YouTube Promoted Videos

 
# Name Lesson Description Duration
1 What are Promoted Videos? Learn how to reach YouTube’s huge viewing audience. 1:04
2 Get Started and Set a Daily Budget Upload a great video and set your daily budget to start advertising. 1:27
3 Craft a New Promotion Create a great promotion to boost your views and attract new subscribers. 1:05
4 Use the YouTube Keyword Tool Choose the right keywords to help your Promoted Video show up in more places. 1:33
5 Set a CPV Bid Choose the maximum amount you are willing to pay each time someone clicks on your promotion and views your video. 1:29
6 Use Insight to Track Video Analytics Track your video’s popularity using Insight, YouTube’s analytics service. 1:26

Course: YouTube Video Optimization

 
# Name Lesson Description Duration
1 What is Video Optimization? Learn techniques to increase your videos' views on YouTube. 1:25
2 Learn the Characteristics of High View Videos Understand the factors that contribute to how many views a video will get. 1:03
3 Write a Title and Description Help your video move up in search results by writing a high-quality title and description. 1:31
4 Choose Tags and a Category Boost your video’s performance in search results by picking the right category and tags. 1:31
5 Choose a Thumbnail Appeal to users and get more views with an interesting video thumbnail image. 0:42
6 Optimize Broadcasting and Sharing Options Choose the broadcasting and sharing options that will make your video available to the widest possible audience. 1:18
7 Add Video Annotations Layer text and links directly over your video. 1:37
8 Share and Link to Videos Share your videos on social networks and other websites. 1:59
9 Promote a Video with Video Responses Increase traffic to your video by submitting it as a response to a similar, high-view video. 0:56
10 Use Insight to Track Video Analytics Track your video’s popularity using Insight, YouTube’s analytics service. 1:26

Course: YouTube Analytics

 
# Name Lesson Description Duration
1 What is YouTube Analytics? Learn what kind of information you can get from YouTube Analytics. 0:46
2 Filtering Data and Navigating Reports Isolate and compare different statistics on YouTube Analytics. 1:31
3 Views Reports Review the “Views” data reports to learn more about when and where your views are coming from. 1:18
4 Engagement Reports Use the Engagement reports to see how you are capturing the attention of your audience. 1:32
5 Offline Reporting Download any of YouTube’s reports so you can cut and slice data at your will. 1:09