Social Media Etiquette has been deleted from this chapter.Undo
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Chatter has a few ways for you to share your thoughts, progress and work with others.

Chief among these is Groups.

Groups help you focus specific employees on specific tasks, allowing for more relevant and important information to be shared effectively.

To create a group, go to your Chatter homepage then click "Groups" on the left.

Click "New Group" in the center of your page.

Name the group, give a brief description and decide who you'd like to invite.

If you decide to make the group public all of your Chatter contacts will be able to see it.

You can make the group private and select which contacts you'd like to have access to it.

You can also invite customers as guests to view the group, but be careful since group access can not be changed once customers have been invited.

Another useful tool is the ability to share files with your network.

Documents and projects can be uploaded to your Chatter feed, to groups or shared with specific contacts.

Once a file has been uploaded, coworkers will be able to search for it right within Chatter by using the search bar at the top of the page.

To upload a file go to the files link located on the left of your Chatter homepage.

Click "Upload file," select the file you want to upload then select who you'd like to share it with through the drop down menu.

It will appear in the Chatter feeds of the people and groups you chose to share it with.

Finally, if you have a note or a quick question for one of your Contacts you can send them a direct message by going to messages, located directly under your profile picture and selecting "New message." Incorporating these functions into your company's routine can help cut down on time spent in meetings, sending emails and searching for information and allow you to focus on sales and customer service.

ShareThe process of sending links or content to specified recipients or entire networks.Group1. A grouping of individuals that communicate, collaborate and share information within a Web application; 2. a sub-set of lists, used to target subscribers based on characteristics or interests.Click1. The pressing of a mouse pointer on a link; 2. a tracked metric of users that click on a specific element.Homepage1. The primary page of a website often containing hyperlinks to other pages; 2. the first Web page that appears when a user opens their Web browserLikeAn endorsement of a product or service, piece of content or post. The term was made popular by Facebook and now can be found on a variety of Web applications that both use "Likes" within their own site and push them to Facebook.Contact1. A record of a user's basic contact information that may or may not include a history of interactions with that contact; 2. contacts; a list of all of the individuals and companies that one has conversed or interacted with in a particular Web application. NetworkA system or group of interconnected people or things.FeedA stream of live data, content or activity online.SearchThe process of typing keywords relating to a topic into a search engine in order to find results.NoteA formattable and publishable word processing feature in Evernote that lets users quickly and easily record text and media while browsing the Web.Direct message1. A private message between two users of a Web application that generally can't be seen by the community; 2. a private message on Twitter that can only be sent if the recipient is a follower of the sender.MessageA typed communication that is sent out to others.ProfileA centralized presence on a Web application or website.FunctionAn advanced calculation done in a spreadsheet that typically maintains the format of: =FUNCTIONNAME(DATASET)EmailElectronic mail; a system where a message is composed and sent via the Internet to be read by another person in a different location.Salesforce2601Groups, Files and Messages
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