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Online vs. Offline Interactions

Understand the differences between online and offline interactions and how they affect the way people communicate.

Netiquette

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Lesson Quiz

Question 1: To ensure that you are following netiquette, what is a good question to ask before you send a message to someone online?

Question 2: It is proper netiquette to point out every spelling or grammar error you encounter online.

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  • Comment

    A remark on, or response to, a piece of content online. (1:10)

  • Netiquette

    Network or Internet etiquette; a set of rules and social norms covering behavior conducted online. (1:03)

Because online communications lack the element of face-to-face interaction, it can be easy to forget that there are real people at the other end of the computer. This element of face-to-face interaction is important, because it forces us to see the facial expressions, reactions and emotions of the person we are talking to, which helps us to empathize with them and consider their feelings. In online interactions, the distance created by the form makes it easier to speak without thought or consideration, because you don't have to personally witness the effects of your words. So people are more likely to say things online that they wouldn't say in person. To compensate for this lack of face-to-face interaction, take time to consider and contemplate your words before communicating them online. And when in doubt ask yourself if this is something you'd be willing to say in person. At the other end, try to give people more leeway on their online communications with you. They may not be quite as well versed in netiquette as you are.The practice of flaming or sending abusive or insulting comments to another user should be avoided. Don't flame someone for incorrect spelling or grammar.A common joke about Internet karma is is that spelling and grammar flames always contain their own spelling and grammar errors. While it may be necessary to point out a factual error or misleading information, it is still usually possible to do this while maintaining a respectful tone. Additionally, always try to remember that your comments can reach unintended audiences. Insulting people online or spreading rumors behind their back can quickly backfire when those insults or rumors are then sent to that person or posted to a public forum with your name attached to it.