Although it’s best to be concise in your email messages, when you are replying to an email, you also have to make sure that you are thorough. Answer any questions posed by the original email, and avoid sending multiple replies by anticipating related questions or issues that may arise. You can be both concise and thorough by linking to other sites or content that address the original email’s questions. Make sure that your response is well organized and easy to read. If the original email is especially long, or addresses a lot of complicated issues, it can be helpful to respond to points directly under each respective part. To do this, click “Reply” then type directly into the quoted text. For added clarity, make your remarks bold, or change the color of your text. When you respond to an email you have the option to reply only to the person who wrote the email, or to “reply to all”. “Reply to all’ means that your response will be sent to, not only the author of the original email, but will also be delivered to everyone else in the conversation thread. To see who is in the conversation thread, look in the “to” and “cc” sections at the top of the email. In Gmail, click “show details” to see the complete list. If you’d like to reply to some, but not all, of the people in the thread, click “reply to all” then remove the recipients who you do not want to receive your message. You can also add people to receive your reply by adding their name to the “to:” or “cc” section of your response. It’s polite to notify the others in the thread that you have added another recipient, by typing the plus symbol and the new recipient’s name at the top of your message. Likewise, if you remove someone from the thread, type “removed” and the person’s name.